![]() ![]() Select Manage my account > Can’t log in.Select the EA app or Origin depending on the platform you have.Any invoice numbers from games you’ve bought through an EA platform, like the EA app.Any usernames that are tied to your EA Account, like your EA ID, Xbox Live gamertag, or PlayStation™Network Online ID.The original email address on your EA Account. ![]() Check your internet connection.įor connectivity issues, try our basic connection troubleshooting. You may have tried to reset your password too many times, and too fast. If that doesn’t work, wait 90 minutes and try again. ![]() Good news: all you need to do is reset your password on EA.com. Make sure to use a different email address than the one you used for your primary email account.Ĭheck out what to do so we can help you, fast.Ĭlick View more to see the troubleshooting steps for each error code. If that doesn’t help, contact us to set up a secondary email on your account to get the Login Verification codes. You or your service provider haven’t blocked us.Not getting Login Verification codes? Make sure: If you no longer have access to your email address or can’t log in using a connected account, we can try to recover your account. Create a new EA Account and link to your console account if you are a console-only player.If your phone number is linked to your account, you can use that too. Log in with your EA ID if you have the EA app.If your platform account isn’t linked to your EA Account: Enter the code in the pop-up window to change your email. We’ll send a verification code to your registered email.Click Accounts > Change email address to make updates in the EA Account Settings portal.If the account you sign into is linked to an EA Account, you’ll now be logged in on EA Help where you can view your account information.Īfter logging in, if you want to update your email address:.Log in using your sign-in details for that account. Another pop-up will appear for the platform you chose.On the pop-up window that appears, choose to log in with your PlayStation Network account, Xbox Live account, Steam account, Apple ID, Facebook account, or Google account:.Try logging in to your EA Account right here on EA Help using your connected platform account where you play your EA games. If you haven’t activated Login Verification, you’ll need to contact us to update your account information. If you can’t remember which email is on your account, see if we can help you find your EA Account email address in a different way. Check your email for a link to create a new password, and follow the instructions.If you don’t remember your email or ID, try logging in with a connected platform account.If you forgot the password for an underage account, enter the underage EA Account ID, not the parent or guardian email.Click Forgot Your Password? to reset your password.We've got steps to help you find your email and password, and our advisors can help with anything this article doesn't answer. ![]()
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